Privacy Policy

BR Car Hire ('we', 'us', 'our') operates as a private vehicle host on the Turo platform, offering car hire services in London. Our website is brcarhire.co.uk. You can contact us at support@brcarhire.com or via WhatsApp on +44 7438 232135.

We may collect the following personal data when you interact with our website or contact us:

• Name and contact details (email address, phone number) when you send us an enquiry via WhatsApp or email.
• Usage data such as pages visited, time spent on the site, and browser type, collected automatically via analytics tools.
• Any information you voluntarily provide when communicating with us.

All vehicle bookings are processed through Turo's platform. When you book through Turo, your personal data (including payment information, driving licence details, and identity verification) is collected and processed by Turo, Inc. under their own Privacy Policy. We do not store or process payment card details. Please review Turo's Privacy Policy at turo.com for full details of how they handle your data.

We use the personal data we collect to:

• Respond to your enquiries and provide customer support.
• Improve our website and services based on usage patterns.
• Comply with our legal obligations.

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests — to respond to enquiries and improve our services.
• Legal obligation — where we are required to process data by law.
• Consent — where you have explicitly provided consent, such as subscribing to communications.

We do not sell, rent, or trade your personal data. We may share data with:

• Turo, Inc. — as the booking platform through which all rentals are arranged.
• Analytics providers — such as Google Analytics, to help us understand website usage. Data is anonymised where possible.
• Legal authorities — where required by law or to protect our rights.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 12 months. You may request deletion at any time by contacting us.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data ('right to be forgotten').
• Object to or restrict processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses cookies to improve your browsing experience and to collect anonymous analytics data. You can control cookie settings through your browser. By continuing to use our site, you consent to our use of cookies in accordance with this policy.

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. The 'Last updated' date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@brcarhire.com or via WhatsApp on +44 7438 232135.